01
Sentiment Harvesting
Module 1 & 3
Scrapes real-time negative reviews on local portals (Ekşi Sözlük, Google Reviews) using fine-tuned Qwen 2.5 NLP.
Use Case 06 · Retail & FMCG
Cross-Border E-Commerce Instant Crisis Remediation
Autonomous sentiment monitoring, order verification, and instant voucher issuance
Customer need & pain point
The problem this replaces.
- Viral social media complaints regarding delayed deliveries leading to immediate customer churn and brand erosion.
Step-by-step execution
How the engine executes it.
02
Anonymization
Module 1 & 3
Cross-references order IDs against ERP logistics databases.
03
Agentic AI Action
Module 4
Formulates personalized apology messaging and generates compensation vouchers via API.
04
Agentic AI Action
Module 4
Dispatches remediation offers directly to affected buyers within 3 minutes.
Quantifiable ROI & impact
What changes commercially.
- 41% churn recovery rate
- 65% lower ticket escalation costs
The “aha” moment
“Traffelo AI turns pissed-off customers into brand advocates before our support team even opens their inbox.”